Thank you for choosing our edible cake toppers! Due to the nature of our products, we regret to inform you that all sales are final, and we cannot accept returns or offer refunds.
Please note the following:
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Perishable Nature: Our edible cake toppers are made from food-grade materials, making them perishable and sensitive to handling and environmental conditions. Once shipped, we cannot ensure their safety if returned.
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Custom and Personalised Orders: Many of our edible toppers are custom-made to order, tailored specifically to your preferences. As such, these personalised items cannot be resold or reused.
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Hygiene and Safety: For hygiene reasons, we cannot accept returns on food products once they have left our facility.
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Damaged or Defective Products: If your cake topper arrives damaged or incorrect, please contact us within 24 hours of receipt with photographic evidence, and we will be happy to assist with a replacement or store credit.
We appreciate your understanding and are committed to ensuring your satisfaction with our products. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.